FAQs

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General

Global Exchange provides members the ability to trade their vacation points or home resort week for a 7-night vacation at another resort around the world.

International timeshare exchange networks offer vacation owners the flexibility and opportunity to afford worldwide travel with their timeshare ownership. The Global Exchange includes a vast network of over 4,300 affiliated resorts from our direct booking partners and RCI, the largest global exchange company in the world.

Global Exchange membership is provided through your Capital Vacations Club ownership or your home resort HOA. You are automatically enrolled in Global Exchange with your ownership.

Global Exchange Program

Capital Vacations' Global Exchange program offers industry-leading benefits for its members providing unlimited travel flexibility around world, including:

  • No additional membership fee as it's included in your Club/HOA ownership
  • The lowest exchange fees in the industry
  • Global travel with a network of resorts around the world
  • Ability to search before you deposit and book
  • Access to all resorts regardless of what you own
  • 5 years to use the points you have banked
  • A generous cancellation policy

Exchanging simply gives you a wider choice of destinations for your travel using your Club/HOA ownership. If you choose to exchange all or some of your ownership you are choosing to travel outside of your home resort ownership using those points and they are deducted from your account.

Explore all our resort destinations on the map after logging in to your Global Exchange account.

Deposits

Yes, all owner point types valid for use within the current use year may be deposited in your Global Exchange account.

No, you are only limited by your timeshare ownership and can deposit all eligible weeks/points in the program.

For example, if under your membership a Tier 1 = 20,000 HOA points and a Tier 3 = 40,000 HOA points and you own 40,000 points you have a choice of depositing your 40,000 points for one (1) Tier 3 OR two (2) Tier 1 deposit.

No, once you deposit your ownership with the Global Exchange it is entered into the network of available inventory and no longer eligible for a refund. You do have 5 years to use Tier from the deposit date.

Exchange Travel

Yes, you can use your exchange membership to book reservations for anyone you like, however, you will have to pay a nominal guest fee if you are not traveling on that reservation.

Tiers and Seasonal/Unit Upgrades

You may book any reservation up to the Tier value of your points, however, if you select a destination or resort at a lower value, you will forfeit the remaining value.

No. To reserve the Tier 2 resort you would use one of the Tier 1 deposits and then pay the Seasonal/Resort upgrade fee.

No. A Tier 1 may be upgraded to a Tier 6 with the applicable per tier upgrade fees. (Fee times 5).

You will have a single Global Exchange account with all eligible contracts.

Program Fees

No, Global Exchange is a benefit of your timeshare ownership and is included in your HOA dues/fees.

Changes/Cancellations

Cancellation Policy
Lead Days
Refund
181+
100% Tier
91-180
-1 Tier*
(downgrade)
31-90
-2 Tier*
(downgrade)
<30
No refund
* If a cancellation were to cause a member's Tier to reduce to less than 1, the member will retain one Tier 1 credit.

No, reservation protection is not available online at this time.

Customer Support

Your Club/HOA owner services representative can assist you in all of your travel needs, including home resort reservations and exchange travel.

Global Exchange members have full access to the same inventory as the Owner Services team.

All Global Exchange reservations must be made through your online portal or by calling your owner services team.

Banking your points as part of your home resort ownership (e.g. Calypso Cay) allows you to travel to your home resort under your ownership contract rules (e.g. 2 years). Depositing your ownership in the Global Exchange allows you to use your ownership to travel anywhere within the travel network.

RCI

Yes - Global Exchange is powered by RCI giving you access to all the resorts and availability you would see in RCI.